How do I reset my password?

Click 'Forgot Password' on the login page, enter your registered email, and follow the reset link sent to your inbox.

Why did my KYC verification fail?

Common reasons include poor image quality, mismatched information, or expired documents. Ensure your ID is clearly visible and matches your registered details.

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Support Center

Find answers to common questions and resolve issues quickly.

Quick Help Topics

🔐 Login & Account Access

Password resets, 2FA issues, and account recovery.

View Login Help →

📋 KYC Verification

Document upload issues, verification delays, and resubmission.

View KYC Help →

💼 Wallet & Transactions

SDA transfers, balance issues, and transaction history.

View Wallet Help →

How to Reset Your Password

Go to the login page
Click "Forgot Password"
Enter your registered email address
Check your inbox for the reset link
Create a new password and sign in

Common Login Issues

I'm not receiving the verification code

Check your spam folder. If the issue persists, ensure your email provider isn't blocking messages from sidrachain.store.

My account is locked

Accounts may be temporarily locked after multiple failed login attempts. Wait 30 minutes or contact support for immediate assistance.

KYC Verification Help

Why Verification Might Fail

Poor image quality: Ensure documents are well-lit and clearly readable
Mismatched information: Your registered name must match your ID
Expired documents: Only current, valid identification is accepted
Liveness detection issues: Follow on-screen prompts carefully in good lighting

How long does verification take?

Most verifications complete within 24 hours. During high-volume periods, this may extend to 48-72 hours.

Can I resubmit if verification fails?

Yes. You'll receive guidance on what to correct, and you can resubmit through your account dashboard.

Wallet & Transaction Help

My transaction is pending

Network congestion can delay confirmations. Check the transaction hash on a blockchain explorer. If pending for over 24 hours, contact support.

I sent SDA to the wrong address

Blockchain transactions are irreversible. Double-check addresses before sending. Contact support only if you believe there's a platform error.

My balance isn't updating

Try refreshing your app or clearing cache. If issues persist, the network may be syncing — wait a few minutes and check again.

Still Need Help?

If you can't find an answer here, our support team is ready to assist:

General Support: support@sidrachain.store
Technical Issues: tech@sidrachain.store

Last updated: September 12, 2026 | SidraChain Support Team